Customer Testimonials

Had a good experience using Five Star to purchase a vehicle i found online. Megan reached out after I inquired about it and was easy to work with around my budget and understood what I was wanting to do. In would look at them again when I need another vehicle.

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They always go above and beyond. Thank you Elvis for everything and always taking care of our family!

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Fast and efficient. Transparent about the service needed. Would recommend to anyone who needs service

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Great dealership I have bought several vehicles here and have had the best service. Will come back again soon.

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Alena was extremely helpful. The service was quick! Great experience. Would recommend in the future

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Chris , at Five star Ford Lincoln was very helpful He took his time with us. He made the experience. easy he got me a great deal on a Acura MDX with great low down payment and a great monthly payment. Thanks again Chris, for everything.

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I was very pleased with the service I received ,the service department called me when he was on his way to my work and kept me informed through the whole process. I was very satisfied with the work he did and the price was very reasonable.

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Alvin is very personable and knowledgeable. The staff is friendly and would recommend them to anyone looking for a vehicle or service.

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Misty in Service is wonderful and extremely professional. She was very helpful and took time to listen to my concerns.

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I had my trucks oil change and tires rotated. The young lady at the service desk Aleina was very thorough with my service. The wait wasn’t long.

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My husband and I purchased a Ford Ranger Sport XLT Oct 24. Our Salesperson was Marcayll Jones and he was great from beginning to end. He may not have been updated on any reward point changes but neither was the internet or even Ford Motor Company Customer Relations in Dearborn Michigan. We were told that we would be getting 41,000 points but when they loaded the information to our account it was only 31,000. I contacted Marcayll about the situation and requested he get back with me to explain but he never did. I then called and left 4 different messages with Elvis Randolph ... Read More

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DealerRater - Feb 9, 2025

My husband and I purchased a Ford Ranger Sport XLT Oct 24. Our Salesperson was Marcayll Jones and he was great from beginning to end. He may not have been updated on any reward point changes but neither was the internet or even Ford Motor Company Customer Relations in Dearborn Michigan. We were told that we would be getting 41,000 points but when they loaded the information to our account it was only 31,000. I contacted Marcayll about the situation and requested he get back with me to explain but he never did. I then called and left 4 different messages with Elvis Randolph trying to get some answers and he never returned my calls. I then called Dearborn and the women I spoke with said we should have gotten the 41,000 but she was going to transfer me to a rep to handle the transaction. When the rep looked at my account she said there was nothing that could be done as the dealership turned the paperwork stating that was what I had earned. After much conversation she said the change had to come from the dealership. I then called Marcayll again and didn't speak to him as he was in a meeting but he did text me back and said "all new cars is 31,000 points" he also stated he tried to get more information but they repeated to him that it was only 31,000 period. He apologized for making a mistake about the 41,000. My issue is not with Marcayll but the disregard from all that I have an issue and no one can or even will speak to me about it. It is the management side I have a problem with. We will not be going back for service or any other future sales.

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They were good fast just like every time. Thank you so much, I will see you next time.

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Is Service important, might want to buy a Chevy. Dropped off my Mustang with a rattle under car with an appointment and I paid for a rental. Did they get right on it..No!!! After 3 days it had still not even been test driven. We picked up the car to turn in the rental and wait on a part "Ordered" based on the diagnoses I got from another shop. He assured me it would be "a few days" fast forward 2 weeks and still no call but I get get call from customer service to ask about ... Read More

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DealerRater - Dec 24, 2024

Is Service important, might want to buy a Chevy. Dropped off my Mustang with a rattle under car with an appointment and I paid for a rental. Did they get right on it..No!!! After 3 days it had still not even been test driven. We picked up the car to turn in the rental and wait on a part "Ordered" based on the diagnoses I got from another shop. He assured me it would be "a few days" fast forward 2 weeks and still no call but I get get call from customer service to ask about my experience. I have already got it at another dealership to see if they care more about their customers. I doesn't seem so. FORD Service Depts are the new Slimey Used Car Salesmen of the past. They don't care about Warranty and Recall work as it doesn't make them as much money. I would seek out a different vehicle brand and certainly nothing with 5 Star in the name. Buyer Beware, they all like the sales and that is where it seems to end.

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My wife and I have now purchased 2 vehicals from 5 star ford and the everything was very smooth. Elvis and his team are top notch. I have been shopping a few weeks for a newer truck with less miles. I saw a used truck in my price range at 5star, I stopped last week to take it for a test drive. I told Elvis I was going to do some more shopping and I circled back to that truck. I explained to Elvis that I wanted to do as much as possible over the phone to make my purchase in store ... Read More

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DealerRater - Oct 3, 2024

My wife and I have now purchased 2 vehicals from 5 star ford and the everything was very smooth. Elvis and his team are top notch. I have been shopping a few weeks for a newer truck with less miles. I saw a used truck in my price range at 5star, I stopped last week to take it for a test drive. I told Elvis I was going to do some more shopping and I circled back to that truck. I explained to Elvis that I wanted to do as much as possible over the phone to make my purchase in store as short as possible. We negotiated everything and I was in and out quickly. They went above and beyond to not let me leave with any issues and I was very happy with the transaction. If you are the market for a new or used vehicle, I dont think you will find a better experience.

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Great service. Helpful to customers. Would recommend that anyone needing a new car to shop here.

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The process of purchasing my truck was quick and easy their sales team was awsome and the general manager Matt was fantastic I will be looking to buy my next truck from them when it’s time

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The courtesy and professionalism of our salesman, Mr. Christian Shelley, was of the highest quality. He worked tirelessly with us and for us, arriving at a final contract agreeable by all. However, the financier did not fully explain that GAP was included in the contract upon signing. Had he done so, as required, such would have been declined on the spot, versus our having to contact the finance company seeking its removal ourselves. Overall, we were quite satisfied with the dealership, our salesman, and the vehicle purchased. We highly recommend Five Star Ford Lincoln of Warner Robins to anyone seeking ... Read More

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DealerRater - Aug 20, 2024

The courtesy and professionalism of our salesman, Mr. Christian Shelley, was of the highest quality. He worked tirelessly with us and for us, arriving at a final contract agreeable by all. However, the financier did not fully explain that GAP was included in the contract upon signing. Had he done so, as required, such would have been declined on the spot, versus our having to contact the finance company seeking its removal ourselves. Overall, we were quite satisfied with the dealership, our salesman, and the vehicle purchased. We highly recommend Five Star Ford Lincoln of Warner Robins to anyone seeking to purchase either a new or used vehicle.

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The staff was very nice and helpful and assisted in making this a smooth process.

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This place will rip you off! Took my vehicle there when it broke down. The service advisor would not listen to me when I told him what the code said and what part needed to be changed. The technician confirmed the same code. S.A. came and told me that the TCM had to be replaced and I'd get my truck back the next day. I went there about the end of business because I got no notice of anything. When I got there, the S.A. and technician had left for the day. I was told by someone ... Read More

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DealerRater - Jun 22, 2024

This place will rip you off! Took my vehicle there when it broke down. The service advisor would not listen to me when I told him what the code said and what part needed to be changed. The technician confirmed the same code. S.A. came and told me that the TCM had to be replaced and I'd get my truck back the next day. I went there about the end of business because I got no notice of anything. When I got there, the S.A. and technician had left for the day. I was told by someone else that my truck was not ready. They were having issues with programming the PCM. I was told they would get it programed and I should have it the next day. This time I was contacted and was told they were still having problems programming the PCM. The data link to Ford was down and they couldn't get it programed. They told me if the data link was back up, I'd get my truck Monday. Monday I was contacted and was told my truck was fixed and ready. I show up, paid the bill and go out to my truck. It would not start. Had the exact same problem it came in with. Went back in and told the S.A. that it wouldn't start. He acted like he didn't believe me and tried himself. He called a technician over and confirmed it had the same problem it came in with. The S.A. came over to me and asked if I wanted to take it there. I asked how was I going to take it somewhere else, and that I just paid for them "fixing" it, yet it wasn't fixed! He went back over to the technician, talked for a little bit, then came back to me. Told me they were going to change this part out (the same part I told them was bad) and they were going to do it for free. When they called me to pick the truck again, it started. The S.A. was not there so I couldn't get an invoice of what they did. The guy that was helping me told me that they would email the invoice to me the next day. The S.A. couldn't even bother to do that. So I went there and made them give me a copy of the invoice. What a difference in the cost!! I was too pissed to try and argue with them about it. I took the truck and went home. I did call Ford Motor Company and filed a complaint. After about a week, I still have not heard from Ford Motor Company, so I called them. They told me that the complaint was still open but I needed to speak with Five Star Ford of Warner Robins. So I went back and spoke to the Service Manager. He only wanted to refund the diagnostic part of the bill. That's only a fraction of the difference of what they did that didn't fix my truck and the cost of changing out the part I told them was the problem and that fixed my truck! I still have a complaint with Ford Motor Company, but haven't heard from them. That in itself tells me how much Ford cares about customer service. The only reason I took it to them is because I'm a disabled veteran and was not able to do the work myself. So they have no problems ripping disabled people off whatsoever! I grew up loving Fords, always had good luck with them. After this, I'll NEVER go to Five Star Ford of Warner Robins to have anything done to any vehicles nor will I ever buy a vehicle from them! As far as Ford Motor Company, I'll NEVER buy a new Ford ever again! Let me add this as well. While my truck was in the shop, they also did some recall repairs. They left the seat belt boots loose. The passenger door handle and lock is in worse condition than before they "fixed" the recall issue! Talked to a Manager and was told the customer service manager would call me. It's been almost a week now and not a single call. Now after seeing this type of workmanship, I really question what kind of work they did to the area I can't see! Just a heads up everyone!!

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This dealership goes above and beyond before/ after the sale. Very impressed. Thanks everyone for the help.

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Sales representative was extremely helpful, did not feel pushed or railroaded. Already knew service was top notch. Received a fair deal. Sales rep was patient in explaining all features as have not purchased a new car since 2005.

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Demarcus Banks is a rock solid sales professional. His communication and follow-up were extremely pleasant. Unfortunately his sales manager recommended I purchase my two Branco sports elsewhere. I would’ve loved to have made a deal with Demarcus and I appreciate the time and effort he put into my potential purchases.

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Fast, friendly, helpful! Had some minor blemishes on the vehicle and they touched it up for the asking. Price was well below Kelly and NADA. Couldn't say no and couldn't ask for a better experience.

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My sales person was extremely nice and kind. She was very helpful and patient and answer all my questions and concerns

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Already made my first payment but I still have not received my license plate yet. Contacted the office and I was asked to call the tax office. It sounded not right, but I still called the tax office because I needed my license plate before the temporary expired. Called the tax office twice and received the same answer that the dealership office should have called the tax office because the customer paid the dealership for service. I contacted Five Star Ford by email more than three times, and called them more than three times but it was straight to the ... Read More

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DealerRater - Apr 10, 2024

Already made my first payment but I still have not received my license plate yet. Contacted the office and I was asked to call the tax office. It sounded not right, but I still called the tax office because I needed my license plate before the temporary expired. Called the tax office twice and received the same answer that the dealership office should have called the tax office because the customer paid the dealership for service. I contacted Five Star Ford by email more than three times, and called them more than three times but it was straight to the voicemail. I left my message but never received a call back. Conclusion: Great service at the time of purchase, but terrible service after purchase completed. I cannot drive my truck until I receive the license plate.

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Friendly staff nice dealership helpful knowledgeable assisting clean hospitable nearby help resolve issues communicating accredited

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I had a fantastic experience looking at and ultimately purchasing a new Expedition from Megan at Five Star Ford. She showed me several vehicles and was very knowledgeable and able to answer all my questions and provided information I didn’t even think to ask. She was very laid back and a pleasure to converse with, she ensured I was comfortable during the waiting period and offered me something to drink. The vehicle was sourced out of Tuscaloosa, Alabama and the folks at Five Star were able to send a driver that evening for the vehicle and they had it ... Read More

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DealerRater - Mar 2, 2024

I had a fantastic experience looking at and ultimately purchasing a new Expedition from Megan at Five Star Ford. She showed me several vehicles and was very knowledgeable and able to answer all my questions and provided information I didn’t even think to ask. She was very laid back and a pleasure to converse with, she ensured I was comfortable during the waiting period and offered me something to drink. The vehicle was sourced out of Tuscaloosa, Alabama and the folks at Five Star were able to send a driver that evening for the vehicle and they had it ready for me the following morning. I am very pleased with my the experience and highly recommend Megan. Michael

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Very friendly and helpful to purchase a Ford Maverick. It was a lovely environment to be in.

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Excellent customer service! They went out of their way to accommodate us and get us the the perfect vehicle for our needs. Very pleased with everyone we dealt with, they were all super friendly and extreamly helpful. Highly recommend!

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Hade My Stang in for a Recall and Billy Fletcher did an amazing job. Being retired from the Car Business, I know how a service department can give you the run around. Billy doesn't at all. He tellls you the truth, he doesn't do any un-necessary upselling. He knows his cars, he not some young kid they just hired. I have dealt with him over a decade. I will continue to use their service department as long as Billy is still there. If you want the honest truth, even if iot hurts, go to Billy- he will shoot ... Read More

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DealerRater - Jan 9, 2024

Hade My Stang in for a Recall and Billy Fletcher did an amazing job. Being retired from the Car Business, I know how a service department can give you the run around. Billy doesn't at all. He tellls you the truth, he doesn't do any un-necessary upselling. He knows his cars, he not some young kid they just hired. I have dealt with him over a decade. I will continue to use their service department as long as Billy is still there. If you want the honest truth, even if iot hurts, go to Billy- he will shoot you straight. Also side not- If your a consumer, stop relying on the dealership to give you a loaner, try in advance to set it up, they dont just have cars to hand out. I handled my own situation without my car, I didnt demand it from the dealer. You know cars break down, they are man made, so prepare for this. You guys also need to update the staff on all review sites- I see people who have been gone over a decade. You dont have recent employees- and that's on most sites I went to- Thats on the ownership. Again BILLY IS DA MAN

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Kenny Harris was very understanding and helped us find what we wanted. Kenny was Fabulous.

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Five Star Ford went above and beyond in helping me buy the Ford Bronco Sport of my dreams. The customer service was top notch.

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I've bought my last 3 vehicles from them and I always have the best experience. I won't ever go anywhere else. The only reason I didn't give them a 5 star rating is because the maintenance department is not as good as all the others.

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Great folks , Bill Swinford is a great balloon artist , and not a bad car salesman !

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Mr Hicks is an established gentleman. He will make it work. I wish I would have found him sooner throughout my vehicle ventures. Not only five star but FORD should be proud to have such an employee.

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Very positive experience. My sales rep was Malachi. He was very courteous and professional. I purchased a very difficult to find Bronco Heritage Limited and he was good to work around my very busy schedule. I had to drive in from 4 hours away and he had everything ready to go as well as having vehicle detailed.

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I WAS SOLD A CAR WITH A BRANDED TITLE. DO NOT BUY FROM THIS DEALERSHIP. READ YOUR ENTIRE CARFAX AND NOT THE BOGUS ONE THEY GIVE YOU. BEWARE!!! BEWARE!!! BEWARE!!!

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Great sales team! The truck I wanted was used and had just came in to the dealership. It was in really good shape but the previous owner had left it dirty and it needed new brakes. This crew had the 170 point inspection, brake job and detail job finished within a few hours. By far this was the best (and quickest) truck buying experience I can remember. Absolutely no hassle and super friendly.

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The entire process was easy and staff were not pushy. There was a slight hiccup but they made it right and I left with a smile and the exact vehicle I was looking for.

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Tom Hicks is an outstanding salesman. No pressure and honest. Best buying experience in a long time. Customer service is still alive with this dealership. Thanks.

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Our sales person, Paige Johnson, was personable, knowledgeable, and very helpful to us. She provided to us one of the best car-buying experiences over our lifetimes. The whole team was courteous and responsive. We chose Five Star based on our good experiences over 12 years ago. The service is still as good as we expected it would be. My rating for Paige is "5 STARS" but her name was not available below.

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Elvis Randolph found me the perfect Maverick after a 2 year search. I love the truck and getting the truck was as easy as a couple phone calls and texts AND they delivered it 3 hours away for free!

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Malachi Dee took great care of me and was able to find the vehicle I’ve been wanting. He was able to explain all the features and pick out a good color for me. Thank you Malachi!

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Kenny is an excellent salesman. Dealership has great customer service all around. I will be returning!

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Last month, I made contact with Isiah Bass. He did a good job providing me answers to my questions on a particular vehicle. He made sure to arrange the delivery of the truck and provided updates of the delivery status. He truly made the purchase as easy it could be.

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The dealer was pretty good. This was my 3rd vehicle purchase from them. The salesman I was working with left the company so I wasn’t really kept up to date but the ford tracker did that for the most part. Ford messed up and marked the truck delivered and then the shipper marked it delivered and Patrick and bill had to go searching for the truck. Luckily they found it but ford really needs to work on the tracker and the shipper needs to not mark stuff delivered before it is at the dealer. They gave me great on ... Read More

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DealerRater - May 19, 2023

The dealer was pretty good. This was my 3rd vehicle purchase from them. The salesman I was working with left the company so I wasn’t really kept up to date but the ford tracker did that for the most part. Ford messed up and marked the truck delivered and then the shipper marked it delivered and Patrick and bill had to go searching for the truck. Luckily they found it but ford really needs to work on the tracker and the shipper needs to not mark stuff delivered before it is at the dealer. They gave me great on my trade in and made everything right even though it wasn’t their fault. Detail guys scratched the truck up pretty good but bill got most out I’m sure my detail guy will get the rest that’s only reason for 4 star is the detail guys really. Woulda been happier with how it was off the truck than after they touched it honestly. Overall definitely recommend them and will more than likely buy my next truck from them also.

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Everyone was really helpful and made the experience pleasant and enjoyable for the first time ever buying a car

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I walked in and was met by Paige, the saleswoman. Throughout the entire purchasing process, she didn’t push anything and was extremely helpful.

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As one who has always had unpleasant experiences, buying cars, Five Star was the best!

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This dealership isn’t honest with their customers. Was told there’s 2 cars to choose from. I get there and there was only 1. White Ford Focus with several brown spots on interior roof. Note.. only 2 pre owned on lot. While waiting for check at desk. They come out with questions about past addresses, etc. which has never happened before. As a recent divorced woman , I felt very uncomfortable with the way they treated me. I went home and realized I forgot to change my name on car. But theses sales people didn’t explained anything to me. Plus tried to ... Read More

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DealerRater - Apr 13, 2023

This dealership isn’t honest with their customers. Was told there’s 2 cars to choose from. I get there and there was only 1. White Ford Focus with several brown spots on interior roof. Note.. only 2 pre owned on lot. While waiting for check at desk. They come out with questions about past addresses, etc. which has never happened before. As a recent divorced woman , I felt very uncomfortable with the way they treated me. I went home and realized I forgot to change my name on car. But theses sales people didn’t explained anything to me. Plus tried to squeeze more money out of me even though I had already given them my fixed amount.

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Very professional, prompt and friendly . Highly recommend the Five Star Automotive Family. Thank you for a great experience.

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I purchased my new F250 from Five Star Ford with the help of Micah Crews and sales Manager Bobby, Micah answered all my questions and would return my calls ASAP. Very pleased with my experience at Five Star Ford and would recommend them Highly to anyone looking to purchase a new vehicle.

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Bought new Ford Raptor from "Five Star Ford Linkoln". Really recommend Tim Denton as salesperson also his sales manager Rohan Shah. Very professional guys, everything was fast and easy.

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I purchased my Bronco here. Tim Denton is the only salesman for me. This was my 4th purchase from him. Always great to deal with!

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Before buying the truck (2019 Ford Raptor) I asked the sales person if there was anything I needed to know about the vehicle that I would need to service after I bought the truck. He indicated that there was not. After I get the truck home, I take it to the local Ford dealership and had the truck inspected. Technician said that the rear shocks were blown out, and that is why I heard a loud noise coming from the rear end when going over rail road tracks. He also said that the driver side turbo had a leak and would ... Read More

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DealerRater - Apr 12, 2022

Before buying the truck (2019 Ford Raptor) I asked the sales person if there was anything I needed to know about the vehicle that I would need to service after I bought the truck. He indicated that there was not. After I get the truck home, I take it to the local Ford dealership and had the truck inspected. Technician said that the rear shocks were blown out, and that is why I heard a loud noise coming from the rear end when going over rail road tracks. He also said that the driver side turbo had a leak and would need to be repaired. The driver side rear window had a broken modulator so the window would not go all the way up. The tech indicated that I had about $10k is repairs that needed to be made. I feel like there was a large deficit of integrity from the people that sold me this truck. I would not buy from this dealership again. There is a reason why used car sales people have a bad reputation, and this is a perfect example of why people don't trust them. If buying used, I would suggest you take your business elsewhere.

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Buyer beware if you’re purchasing a vehicle from Five Star Ford on Russell Parkway. Lacking Integrity and don’t care about screwing g over their customers. The finance guy said one thing then put different numbers on the paperwork and didn’t provided copies of the paperwork on the flash drive he gave me. While I was purchasing my second vehicle this year, my son was texting me to come home and take him to get medical care. I quickly went through everything and after getting medical treatment for my son, I reviewed the documents on the flash drive. ... Read More

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DealerRater - Nov 18, 2021

Buyer beware if you’re purchasing a vehicle from Five Star Ford on Russell Parkway. Lacking Integrity and don’t care about screwing g over their customers. The finance guy said one thing then put different numbers on the paperwork and didn’t provided copies of the paperwork on the flash drive he gave me. While I was purchasing my second vehicle this year, my son was texting me to come home and take him to get medical care. I quickly went through everything and after getting medical treatment for my son, I reviewed the documents on the flash drive. I ended up calling the dealership to get someone to send me documents and still don’t think I have them all. Upon closer inspection of the paperwork there were multiple discrepancies. I was told I’d have to come into the dealership. I went to cancel the warranties the next day because they were almost three times higher than what we discussed. There were extra charges that I still have no idea what there’re for. One of them, he said was something that’s on all vehicles. So if it’s standard on all vehicles it’s included in the price. No response. I explained that I was not provided with the financial documents, he replied with “yes you were”. No I wasn’t, I had to call and get some of them. He then replies with “well I’m looking at them right now so you should have them”. I explained the flash drive he gave me had 72 pages of which I went through multiple times, there were 3 copies of every warranty and the last 3 pages of the file contained two of the financial documents that’s didn’t add up. He just looked at me. When I confronted him about the over charging of the warranties, he said oh it was a misunderstanding. Umm, no it wasn’t and I did a replay of our conversation from just a few days prior. He had told me “this is a good deal, hear me out, it’s only 3 extra payments”. I said “so around $4k” and he’s said “no, just over $3k”. Imaging my surprise when I found out he charged me $10,475. I showed him the figures and ask “does this look like $3k?” Nothing. Then when I confronted him about adding $500 to the price of the vehicle, he argued with me that the price ended in 640 and I argued no it didn’t, that it ended in 140. He still continued to argue, so I told him I have the post one of the salesmen posted on Facebook about the vehicle. He said nothing. Then the trade in which I was told they would give me $12,790 for my trade in, yet he only gave me $12,000 on the paperwork. He said the difference was tax avoidance. I argued and said no it wasn’t, I was told that was the amount they would give me for my trade in and there was never any discussion about tax avoidance (whatever the heck that is) and asked to see the half sheet of paper I signed with the amounts on them (because the full page paper was not the one I signed and this one had a bunch of numbers added to the bottom and right side. Again, nothing. Apparently it’s in the trash because no one can provide it, I asked two people for it. He said I”you agreed to this price”, pointing to the figure that ended with 140 (not the 640 he charged me). I said “exactly, that is the price I agreed to but that’s not what you charged me”. He said he could only cancel the warranties. So I guess I get to eat the extra cost. Unbelievable the lack of integrity and then argue with me. What happened to honesty and taking care of customers? Someone who’s been a loyal customer of Five Star, purchasing 6 vehicles in the past 6 years made a huge mistake in trusting this company to treat me right and make it right after being confronted about what they did. Nope! They just lost multiple customers because I’m telling everyone I know in hopes they won’t be taken advantage of like I was. I also had another vehicle on order which I’m canceling to do business with a different dealership.

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Tim is my favorite salesman, he make the transactions fast and easy.. basically i just stop and pick my keys 🔑 100% recommended i will always back.

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Service is the worst....they will leave u in the blind...I would not advice u to go there to get anything fixed

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I’ve only owned the vehicle for two days so this review is for the dealership not the vehicle. My experience thus far with five star Ford has been excellent. Everyone I spoke to was very helpful and courteous and they bent over backwards to give me the best deal they can. The salesman Tim Denton was great to deal with, his manager Nathaniel King was awesome also, ( although I still can’t figure out how this ex-New Yorker got a southern accent 😀) Quentin Mitchell in finance was extremely helpful and honest and the auto delivery guy Rex was an ... Read More

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DealerRater - Jul 1, 2021

I’ve only owned the vehicle for two days so this review is for the dealership not the vehicle. My experience thus far with five star Ford has been excellent. Everyone I spoke to was very helpful and courteous and they bent over backwards to give me the best deal they can. The salesman Tim Denton was great to deal with, his manager Nathaniel King was awesome also, ( although I still can’t figure out how this ex-New Yorker got a southern accent 😀) Quentin Mitchell in finance was extremely helpful and honest and the auto delivery guy Rex was an amazing guy. Again it’s only been 2 days but so far my experience is five stars..

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I chose five star Ford Lincoln to use my starter loan to purchase a car and everything was a breeze. I absolutely love the positive energy Mr. Kenny Harris gave off. He made me a lot less anxious during the process and welcomed me with a huge smile.

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I am beyond amazed at the professionalism, courteousness of the staff at Five Star Ford in Warner Robins! If you want stellar service without feeling pressured, seeing Tim & Ryan is a must, you won't regret it!

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Great car buying experience! If you're in the market for a new vehicle you can't do better than Five Star Ford. And Tim is the best!!! He treats you like family and works hard to make sure you get everything you want both before AND after the sale. This is the 2nd vehicle I've purchased with his help! Thanks Tim!

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I did my "homework" on price for my new f-150;talking to 10 different dealers. 5 star had the lowest price right out the gate. I drive to the dealership and met Tim Denton, he made the entire buying process seamless with NO pressure. I felt well taken care of when I left in my new f-150. Tim and 5 star now have a life time family if ford buyers with us. We're a 5th generation Ford family. I highly recommend Tim Denton and the five star dealership. Sincerely, Stacy Selph

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I just bought a new F-450 Platinum and worked with Tim Denton on the purchase. He has an A+ game and worked with me on evaluation of my trade to ensure I got top dollar for it as well as a very fair price on the new vehicle. Nothing but good things to say about the service and expediency to get me in my way back home (5 hour drive) great folks here!!

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We purchased our car a week ago from Tim Denton at Five Star Ford Lincoln in Warner Robins. It was the most pleasant experience purchasing a car that I have ever had! Tim was very knowledgeable about the car and answered all of our questions. We were in and out within 2 hours and very happy with a brand new car!

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I took my car into the dealership to have the airbag replaced and Alex Hamlin in the service department was very helpful, courteous and nice

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I purchased my vehicle a couple of months ago from Tim Denton and friends at Five Star. They all went above and beyond to help me get in a great vehicle. Sales & financing so easy, my husband just purchased his new truck yesterday! Thanks to Tim, Que, and all the team

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I want to take a moment to recognize Tim Denton on a flawless car experience .He was very patient kind and eager to help me find a vehicle even when The odds where again me . Tim is a outstanding salesman and I will most definitely recommend everyone I know . KBrown

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I had to buy a car on quick notice on a limited budget. Tim Denton was so kind, considerate, patient, and helpful as I went through all my questions. I had a plethora that family and friends had told me to go through before I purchase my first car. I also had issues with my insurance company on the phone while I was trying to purchase. Tim was patient, calm, and considerate as I stressed over how to fix the issues and extremely supportive. He went above and beyond. I could not be happier with my 2019 CRV. I highly recommend ... Read More

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DealerRater - Sep 10, 2020

I had to buy a car on quick notice on a limited budget. Tim Denton was so kind, considerate, patient, and helpful as I went through all my questions. I had a plethora that family and friends had told me to go through before I purchase my first car. I also had issues with my insurance company on the phone while I was trying to purchase. Tim was patient, calm, and considerate as I stressed over how to fix the issues and extremely supportive. He went above and beyond. I could not be happier with my 2019 CRV. I highly recommend buying a car from Tim whenever you are in need.

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Tim Denton is a great salesman. His knowledge and hard working makes buying a new vehicle easy. Skeater and Bobby also made my buying experience very memorable. Thank you to those involved.

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this dealership is always a pleasure to visit Our shop adviser is one i always use, he is courteous and stays on top of what our car needs, and doesn't try to sell us anything we don't need. GO FIVE STAR

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I received great service at Five Star Ford in WR when purchasing my new Escape! My salesman, Tim, was great and very helpful, as was the finance employee who helped with all of the paperwork. I highly recommend Five Star Ford & Tim!

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I work owl shift and they got to me first thing in the morning did a great job and quick. Needed an oil change and have nothing else was open

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Great group of folks in the service department. Genuine concern for their customers. I was helped by (3) individuals Nic, Alex, and Grant Veal. All 3 were super helpful and knowledgeable. I am very happy I came there for my service work.

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I have purchased and serviced my vehicles at this dealership for years. They have always been nice and respectful. The work is always done right.

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I had a great service experience Nick and Beau went above and beyond to get me squared away I appreciate it! 5 star is the way to go!

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I come here every time I have an issue with my vehicle, the service department is always very professional and friendly. I would 100% recommend this dealership to my friends and family.

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Five Star Ford dealership provided my wife and myself outstanding service in making our new car decision. From the test drives and closing the deal they was superb. No pressure, sales gimmicks and the best price around.

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The team at Five Star Ford in Warner Robins was extra helpful answering my questions and concerns. I would recommend them to any in need of vehicle service.

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The sales team at Five Star Ford Lincoln provided excellent customer service and followed up with my original request to locate a particular vehicle. They found the vehicle immediately and contacted me. Megan Bliss was an excellent sales representative! Thank you so much for an easy and smooth transaction.

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Always excellent service. You’re service Dept has always been top notch. I’d bring anyone here and my fords appreciate the care ant attention

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I went to get my first oil change. I drove up and a service technician met me and asked what I came in for and told him and then beau a service advisor came and took me inside and got my information and told me about the waiting areas. Beau was great and kept in touch through text message. The whole process was easy.

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The staff was VERY nice and professional. Highly recommend.... Thanks Elvis, Josh, and I think the finance mgr name was Ben. Loving this new addition...

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Service rep., Ken, took good care in fixing key sensor start & driver seat lumbar issues in the scheduled timeframe, as he quoted. Derrick L. Stallworth

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Hall Chapman did an excellent job in the sales portion of the buying experience. My problems were in the finance department. Hall and I worked for 2 hours to get my payment where I needed it and finance found a way to jack the payment right back up to where we started! Very disappointing! I was told Ford covered my new truck for the life of the truck so why did I need another warranty? The negotiated payment the sales department helps me to achieve should never waver once you’re in the finance department. They made me feel like I ... Read More

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DealerRater - Jul 4, 2020

Hall Chapman did an excellent job in the sales portion of the buying experience. My problems were in the finance department. Hall and I worked for 2 hours to get my payment where I needed it and finance found a way to jack the payment right back up to where we started! Very disappointing! I was told Ford covered my new truck for the life of the truck so why did I need another warranty? The negotiated payment the sales department helps me to achieve should never waver once you’re in the finance department. They made me feel like I needed the added coverage when I know I didn’t. Just left an uneasy feeling that I had been snookered. ☹️

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Hall Chapman the young man who sold me my car was great...but the guy in fiance should explain not talk so fast ididnt understand

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Kenny Harris was great, no pressure it took to long to get to finance and the paperwork. Was there 3 hours for the hole thing

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Tim Denton went out of his way to provide us with a vehicle that met both our needs and budget. We will be recommending Tim to all of our family and friends who are vehicle shopping.

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Hall Chapman was outstanding ! First time getting a car through a dealership and definitely the best experience. I will definitely recommend you guys to everyone !

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Courteous, and friendly, willing to take the time to find out just what you need and cane afford! Willing to go above and beyond for the customer! Make you feel like you're a part of the family!

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Great service experience with Nic Peters. Highly recommend their service department. Always willing to work with me on price to match competitors or just to help me afford it.

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Great working with Tim Denton on buying my new car. The team was quick and very professional. I would highly recommend their service to anybody in the market for a new car.

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First time i bought a car sight unseen and having it shipped to PA. Dominic Turner was great in working to make me feel comfortable with the process. He explained every step of transferring registration to PA.

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Service was great /came out & asked me can I help you with a pleasant attitude & I explain to her what was going on with my vehicle & she took care of my repairs : Thank you again & others in the Services Dept that day say to me we will take care of You. I will recommend Ford in Warner Robins.

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We drove from from central Florida to meet with Tim and the team, we found a 2018 f150 exactly the way we wanted and we’re able to get everything done in one shot. We spent no more than 2 hours at the dealer between the test drive and walking out of finance. Tim was awesome and extremely knowledgeable about the truck so that made it easy for us to fall in love with it. The manager Big Mike Remeikis was so awesome and got us the deal we were looking for. In finance we met with Hugo and he was awesome, ... Read More

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DealerRater - May 31, 2020

We drove from from central Florida to meet with Tim and the team, we found a 2018 f150 exactly the way we wanted and we’re able to get everything done in one shot. We spent no more than 2 hours at the dealer between the test drive and walking out of finance. Tim was awesome and extremely knowledgeable about the truck so that made it easy for us to fall in love with it. The manager Big Mike Remeikis was so awesome and got us the deal we were looking for. In finance we met with Hugo and he was awesome, we were able to get gap and extended warranty with an affordable payment for us and we couldn’t be happier with the entire experience. Definitely coming back to meet with these guys the next time we’re in the market for a vehicle. Highly recommend!!!!

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Good experience and good results. My problem was solved, the repair was satisfactorily made. I did not realize the warranty covered the repair, but Nick did and took care of it. The people were very professional and I would certainly return for service.

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I would not have recommended five star ford service dept to anyone until I had the pleasure of meeting TJ I really appreciate him helping me with a problem

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Very professional and easy to work with. Very knowledgeable and courteous sales person, Tim. Quick process. Would buy from Five Star again. It was an overall pleasant process.

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Tim Denton found the car we were looking for , worked with us on delivery and price. We were very satisfied with his attention to our desires with new vehicle, highly recommend him as the guy to see when looking to buy!

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Had a few issues with my new truck. took a bit to figure out. TJ and the service team got things all worked out. Thanks.

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